This post was originally called “Me Vs. Lacie Tech Support,” however after weeks of this event happening, I realized how stupid and idiotic I acted, thus the new name of this post. Here’s what went down:

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Posted: November 14, 2009 @ 9:25 AM
Question: If a hard drive describes itself as rugged, shouldn’t it last more than one month without failing? I have NEVER abused my hard drive. I have never dropped it, thrown it, tossed it, passed it, hell I’ve never even traveled with it unless it was in an “incase” padded sleeve. Yet still this Rugged drive with “anti shock rubber bumpers” has failed to work, in 28 days.
How much more can I describe without being redundant? I was using my drive last night, November 13, when the drive suddenly stopped working. It makes a melodic beeping noise when I plug it in and it stops after 10 seconds. It no longer communicates with my Mac.
As a loyal customer to Lacie and Apple products, I believe I deserve a more stable hard drive. I certainly do not want a refurbished replacement drive of the same quality.

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Posted: November 16, 2009 @ 11:04 AM
Hello, thank you for contacting LaCie Technical Support.

Can you do me a favor and see if the unit will start up by connecting first the power sharing cable then the data cable to the computer? Normally the issue you are noting is something that happens when the computer is unable to provide enough power through the single port. Thank you for your patience.

Thank you,

-Glenn
LaCie Tech Support

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Thomas S.
Posted: November 16, 2009 @ 12:36 PM
I plugged in the USB power sharing cable, as well as the Firewire 800 which I normally use, and nothing different happens. When I initially plug them in to the drive and then to the computer I hear the same beeps-not loud beeps that may be a signal that something is wrong with the drive, but low, melodic vibrations from the drive (that can only be heard when I put it close to my ear).

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Posted: November 16, 2009 @ 1:15 PM
Hi Thomas,

Does this also happen with the USB data cable as well? It does sound like we might have a unit which might need repair. I would need you to please confirm that both your shipping and email addresses are correct in your profile, if not correct please update them and confirm this. Also please note we use FedEx for delivery and they do not ship to PO Boxes.  Once this is done I will be able to set up for a repair to get this unit functioning again.

Thank you,

-Glenn
LaCie Tech Support

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Posted: November 16, 2009 @ 2:15 PM
Regardless of whether the product has to be repaired, Lacie is selling a fraudulent product! The message is that this drive is supposed to be rugged, but it’s the most fragile drive I’ve owned.
I cannot be expected to sit and wait for a drive to be repaired and shipped back I am a student I need this drive for video editing. I expect Lacie to give me a replacement immediately , and if you cannot do that then I am requesting to talk to someone who can.

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Posted: November 16, 2009 @ 3:35 PM
Hi Thomas,

Can you test the unit with the USB connection for both power sharing cable and data cable, in chance that the port itself might have issues?
Can I get a proof of purchase on the unit please? You can attach it here as a JPEG. I will see what options will be available. Thank you for your patience once more.
Thank you,

-Glenn
LaCie Tech Support

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Posted: November 16, 2009 @ 4:11 PM
Tested all three cables, one at a time, each with the power cable. Still no response.
Attached pdf receipt
Thank you

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Posted: November 17, 2009 @ 11:04 AM
Hi Thomas,

I can setup for a replacement to be sent. I would need you to please confirm that both your shipping and email addresses are correct in your profile, if not correct please update them and confirm this. Also please note we use FedEx for delivery and they do not ship to PO Boxes.  Once this is done I will setup for replacement replacement to be shipped, this process will require a credit card input. Once you have input the information you will need to notify my here in the ticket. I will then be able to get the next steps going, but I do need to warn you will need to pay for the old unit back to us. 

Thank you,

-Glenn
LaCie Tech Support

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I don’t want it. In fact, I’m going to keep the broken drive for a while. I will reminisce about how forlorn I was upon its failure and how the drive functioned only momentarily. Then I am going to light it on fire, and promise to never purchase another product from Lacie ever again. As the flames engulf the digitally encoded data on rapidly rotating platters with magnetic surfaces, I will spit on the drive 100,976,867 times in honor of the very helpful support ticket #100976867 I opened with Lacie Tech Support. Then I will go to the store and buy a Western Digital Drive-because they actually work.

Also you said replacement twice in your last reply, “Once this is done I will setup for replacement replacement to be shipped.”